More than 20,000 homes in London are without water or suffering from low water pressure, Thames Water has said.
Extreme weather conditions have caused problems across the capital, including burst water mains and a drained reservoir in Hampstead.
Customers have complained of being unable to register outages with Thames Water as the helpline is unavailable.
The supplier said recent weather had led to an “unprecedented demand” on London’s water system.
Debbie Morrison told the BBC her house in Wandsworth had been without water since 20:00 GMT on Saturday “with no information on when the supplies will be reinstated”.
She said: “You can’t get through on the telephone and the only means of communications with Thames Water is via the website and Twitter.
“I am concerned for all the elderly people stuck without water or information – and disabled people.”
Some schools across the capital have said they will be closed on Monday because they cannot guarantee running water.
Shops have reportedly run out of bottled water in some of the worst-affected areas.
Thames Water is currently trying to set up water bottle stations in affected areas while the burst pipes are being fixed.
Jerry White, business manager at Thames Water, said engineers were “working extra hard” to get on top of the problems before Monday – when an increase in demand is expected.
Mr White said freezing temperatures, followed by a “sudden thaw over Friday night” has led to a sharp increase in reported leakages and burst pipes.
This has led to a “20% jump in the demand for water in the last five days”, he added.
“We’re asking customers to look at their pipes in their properties and end any unnecessary use of water, such as washing a car,” Mr White said.